Return & Refund Policy

Refund & Return Policy
Last Updated: February 18, 2026

At Kids World, customer satisfaction is our priority. We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition as received

  • Be unused and unworn

  • Include all original tags and packaging

  • Be accompanied by a receipt or proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To initiate a return, please contact us at:

📧 Email: contact@kidsworld.baby

Please include your order number and reason for return. If your return is approved, we will provide instructions on how to return your item.

Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at contact@kidsworld.baby so we can resolve the issue promptly.

We may offer:

  • Replacement item

  • Full refund

  • Store credit

depending on the situation.

Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom-made products

  • Personal care and hygiene items

  • Items marked as final sale

  • Gift cards

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like to exchange an item, please contact us first. The fastest method is to return the original item and place a new order once your return is approved.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time may take 5–10 business days, depending on your bank or payment provider

Shipping fees are non-refundable unless the return is due to our error.

Contact Us

If you have any questions about returns or refunds, please contact us:

Kids World
📍 Address: 24 High St N, London E6 2HJ, United Kingdom
📞 Phone: +44 2085480443
📧 Email: contact@kidsworld.baby
🌐 Website: kidsworld.baby

We are committed to ensuring a smooth and fair return process for all our customers.