Shipping policy

Shipping Policy
Last Updated: February 18, 2026

Kids World (“we”, “us”, or “our”) operates kidsworld.baby (“Website”). By placing an order through our Website, you agree to the terms below. These terms are designed to clearly define responsibilities and set service expectations for both parties.

1. General

All orders are subject to product availability. While we strive to maintain accurate inventory levels, occasional discrepancies may occur. If an item is unavailable after your order is placed, we will contact you to offer a refund, replacement, or delayed shipment once the item becomes available.

2. Shipping Costs

Shipping costs are clearly displayed at checkout. We offer:

  • Free Economy Shipping: 5–8 business days

  • Standard Shipping: 3–4 business days (£15)

The shipping cost shown at checkout is final, with no hidden fees.

3. Returns

3.1 Returns Due to Change of Mind

We accept returns within 30 days of delivery, provided the item is:

  • Unused

  • In original packaging

  • In resellable condition

Return shipping costs are the responsibility of the customer. Once the returned item is received and approved, we will issue a refund or store credit. Shipping fees are non-refundable.

3.2 Warranty Returns

We honor valid warranty claims submitted within 90 days of delivery.

Customers must initially cover return shipping costs. If the warranty claim is approved, return shipping costs will be reimbursed.

Once the returned item is received, we will process the claim within 7 business days and provide one of the following:

  • Refund to original payment method

  • Store credit

  • Replacement item (subject to availability)

4. Delivery Terms

4.1 Domestic Shipping (United Kingdom)

  • Handling time: 1–3 business days

  • Economy Shipping: 5–8 business days (Free)

  • Standard Shipping: 3–4 business days (£15)

4.2 International Shipping

Currently, Kids World only ships within the United Kingdom.

4.3 Dispatch Time

Orders are typically dispatched within 1–3 business days after payment confirmation.
Our warehouse operates Monday to Friday, excluding public holidays.

4.4 Change of Delivery Address

Delivery address changes can be requested before the order has been dispatched.

4.5 Items Out of Stock

If an item becomes unavailable after ordering, we will contact you with options including waiting for restock, replacement, or refund.

4.6 Delivery Delays

If your order has not arrived within the estimated timeframe, please contact us so we can investigate and resolve the issue promptly.

5. Tracking Information

Once your order has been dispatched, you will receive a tracking number via email so you can monitor your shipment.

6. Damaged Parcels

If your parcel arrives damaged, please contact us immediately at contact@kidsworld.baby. We will arrange a replacement or refund after reviewing the issue.

7. Taxes

All product prices displayed on kidsworld.baby include applicable taxes. There are no additional hidden charges.

8. Order Cancellations

Orders can be canceled before dispatch. If your order has already been shipped, please refer to our Returns Policy.

9. Insurance

All parcels are insured against loss or damage during transit. If your parcel is confirmed lost or damaged, we will issue a replacement or refund.

10. Customer Service

If you have any questions regarding shipping or your order, please contact us:

Kids World
📍 Address: 24 High St N, London E6 2HJ, United Kingdom
📞 Phone: +44 2085480443
📧 Email: contact@kidsworld.baby
🌐 Website: kidsworld.baby

We are committed to delivering your order safely and providing excellent customer service.